Our refund and returns policy lasts 30 days from delivery or pickup. If 30 days from delivery or pickup have passed since your purchase, we can’t offer you a full refund or exchange.

We only put merchandise in first class condition onto our website and we describe all items in full detail. Even so, upon receipt of an item you might find that it is not what you were hoping for.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

Several types of goods are exempt from being returned. Perishable goods such as stamps, artwork, newspapers or magazines cannot be returned.

Additional non-returnable items:

• • Gift cards

• • Downloadable software products

• • Some health and personal care items

• • Unrestored Antiques listed as so in product information

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There are certain situations where only partial refunds are granted:

• • Book with obvious signs of use

• • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl records due to their second hand nature.

• • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

• • Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@antiqueshop.co.nz.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchange Items

We only replace items if they are defective or damaged. If you need to exchange it for the same or similar item if available on website, send us an email at info@antiqueshop.co.nz and send your item to: 103 Mill Road, Helensville, Auckland, New Zealand 0800. Note we will only accept an exchange if we are emailed tracking information when item is sent. This helps both parties know it has been sent and when it arrives. 

Gifts

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to: 103 Mill Road, Helensville, Auckland, New Zealand 0800. You will need to email us first for confirmation of return address as this may change due to storage and/or new store location/s.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please supply tracking information to our email info@antiqueshop.co.nz

Need Help?

Contact us at in for questions related to refunds and returns. info@antiqueshop.co.nz. 

Remember we are here to help you and make sure your trading experience with us is first class as we want you to return as a customer in the future.